Our Terms and Conditions

Our Terms and Conditions

Website Design

All standard website projects require a 50% deposit, payment can be made through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer (please contact for account details) before a project can be scheduled for development unless otherwise agreed, with the remaining balance being paid in full within 7 days of the site going live.

All content (written and images) and the completed website information form is required from the client before a start date can be confirmed.

During the project:

  • Once a website project has been scheduled it is non-refundable.
  • First year free Annual hosting commences at the same time as site development.
  • Website projects will be delivered as per the schedule outlined within quote provided. Pixelsource cannot be held responsible for unforeseen delays; also this is based on all information being supplied by the client.

Upon completion:

Once a website has been completed, Pixelsource will contact the client with a link to a live test site or alternative domain for proofreading and quality control. It is the client's responsibility to proofread and make the final checks on a website before it goes live.

At this stage, the client can make up to 10 rounds of changes to the site. Any changes must be requested within 5 working days of the completion date.

Any additional changes required will be chargeable (please ask for further information).

Upon final sign off the website will be sent live within one working day (Please note - it can also take up to 48 hours for DNS records to populate/update and your site to display, if this is required).

The remaining 50% balance will be invoiced and is payable within 7 days of the site going live. If the balance is not cleared within 14 days of the site going live then the site will be taken offline until the payment has been received and cleared.

Failure to pay:
If an invoice remains unpaid after 30 days unless otherwise agreed in writing, a late payment charge of £25 or %10 of the invoice balance whichever is greater will be incurred and added to the invoice every 30 days the invoice remains unpaid.

Pixelsource reserve the right to add any website project to our portfolio and subsequent promotion materials where we see fit.

The ownership of all design work carried out by Pixelsource will always remain the ownership of Pixelsource notwithstanding the fact the client has paid their invoice(s).

Website support:

All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person (normally the client or clients representative) within 5 days.

Hosting Services

  • Each hosting price plan remains fixed for at least 1 year
  • Hosting services are paid annually in advance unless otherwise agreed.
  • All of our hosting services require full payment through PayPal, cash, cheque or BACS (please ask for account details) transfer.
  • All hosting plans are invoiced annually unless otherwise agreed, and billed 7 days prior to the renewal date. If payment is not made by the end of the invoiced date a reminder will be issued on the 3rd, and 5th day after the invoice date with a 3rd and final reminder being issued 7 days after the invoice date. If the invoice still remains unpaid 24hrs after the final reminder has been issued, all hosting services relating to the account will be suspended until full payment has been received. Once payment has been received suspension of any hosting services will be lifted within 24hrs of the cleared payment being received.

Failure to pay:
If an invoice remains unpaid after 30 days unless otherwise agreed in writing, a late payment charge of £25 or %10 of the invoice balance whichever is greater will be incurred and added to the invoice every 30 days the invoice remains unpaid.

Website Maintenance:

  • Each maintenance price plan remains fixed for at least 1 year
  • Extra 10GB mailboxes are available at £30 paid annually.
  • Website Core, Plugins and Security updated on a daily basis.
  • Statistics are emailed monthly and include site traffic and traffic source.
  • In the unlikely event that you may want to leave us for any reason we only require 14 day's notice and any balance of a maintenance amount that has been paid up front will be refunded. Any balance remaining for the build of a website will be due before any transfer. Website Transfers are based on a flat rate cost of £50 and supplied as a compressed zip file.

Printing:

All printed products and materials require full payment through PayPal, cash, cheque or BACS (please ask for account details) transfer before the printing job can be scheduled.

All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from Pixelsource the start date will be scheduled as soon as the final proof has been signed off).

All artwork must comply with the print guidelines.

During the project:

  • Once a print job has been scheduled it is non-refundable.
  • Printing jobs will be delivered as per the schedule below however Pixelsource can not be held responsible for unforeseen delays;
  • Business stationery print jobs within 5 working days of scheduled start date.
  • Marketing materials print jobs within 5 working days of scheduled start date.
  • Branded materials print jobs depend upon item ordered and manufacturer and therefore Pixelsource can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)

Upon completion:
You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.

Pixelsource reserve the right to add any print project to our portfolio and promotion materials as we see fit.

Ongoing support:
All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person (normally the client or clients representative) within 5 days.

Failure to pay:
If an invoice remains unpaid after 30 days unless otherwise agreed in writing, a late payment charge of £25 or %10 of the invoice balance whichever is greater will be incurred and added to the invoice every 30 days the invoice remains unpaid.

Graphic Design:

All standard graphic design projects require full payment through PayPal (inc. all major credit and debit cards) cash, cheque or BACS (please request account details) transfer before they can be scheduled.

Bespoke graphic design projects require a 50% deposit payment through PayPal (inc. all major credit and debit cards)cash, cheque or BACS (please request account details) transfer and 50% balance as soon as the proof is signed off, and before the final files can be released.

The completed design brief is required from the client before a start date can be confirmed.

During the project:

  • Once a graphics project has been scheduled it is non-refundable.
  • Graphic design projects will be delivered as per the schedule below however Pixelsource cannot be held responsible for unforeseen delays;

Schedule:

  • Logo Design within 10 working days of scheduled start date
  • Business Stationary Design within 5 working days of scheduled start date
  • Print Marketing Design within 5 working days of scheduled start date
  • Corporate branding & bespoke design project deadlines are dependant on the size of the project and subject to negotiation

Upon completion:
Upon completion, Pixelsource will contact the client with a proof copy of the work. At this stage, the client can make up to 3 changes to the design. Any changes must be requested within 5 working days of the original proof being sent.

Changes will be completed by Pixelsource within 2 working days of the rescheduled project date. Any additional changes required will be chargeable as per ad-hoc rates detailed below.

Upon final sign off the digital files will be sent to the client within one working day. For bespoke graphic design projects, the 50% balance will be due once the proof has been signed off and the digital files cannot be released until the payment has cleared.

reserve the right to add any graphic design project to our portfolio and promotion materials as we see fit.

All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person (normally the client or clients representative) within 5 days.

Printing:

All custom printed products are subject to a personalised quotation and require a 50% deposit through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer (please request bank details) before the job will be scheduled. The remaining balance must be paid in full on collection of products. If the print products are to be delivered externally then the full amount must be paid before any print job is scheduled.

All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from Pixelsource the start date will be scheduled as soon as the final proof has been signed off).

All artwork must comply with the print guidelines.

During the project:

  • Once a print job has been scheduled it is non-refundable.
  • Printing jobs will be delivered as per the schedule below however Pixelsource cannot be held responsible for unforeseen delays;
  • Business stationary print jobs within 5 working days of scheduled start date
  • Marketing materials print jobs within 5 working days of scheduled start date
  • Branded materials print jobs depend upon item ordered and manufacturer and therefore GBDesign Studio can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)

Upon completion:
You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.

Pixelsource reserve the right to add any print project to our portfolio and promotion materials as we see fit.

Ongoing support:
All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days

Failure to pay:
All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person (normally the client or clients representative) within 5 days.

These terms and conditions was last updated 21st November 2019